Shipping & Delivery

Carrier Delays: Shipping carriers are currently experiencing delays due to Covid-19 which has caused overwhelming volume. Please be patient and allow up to 5 business days for your tracking information to update once you are notified of shipment. We apologise for any inconvenience these delays may cause and thank you for your continued patience.

Please allow 1-3 business days for orders to be processed and dispatched.

Tracking will be directly sent via email or sms once order has been dispatched. 

 

Shipping Estimated Times (After Dispatch Time)

Australia wide only: 1-10 Business Days 

Shipping Rates

All other shipping rates will be calculated at checkout.

If your package has not arrived within the suggested time frame, please email us at flowerlips@outlook.com.au

 

Lost Parcels

FLOWERLIPS accepts no responsibility for lost or unclaimed packages. Online tracking is available to you and is sent to you via email or text once you place an order. It is your responsibility to track the item with the provided tracking number. We urge customers to access their tracking code if there is a delay in tracking and/or receiving your order. If the wrong address information is inputted into the checkout page when an order is placed on the website, and as a result, a parcel is sent out then returned back to us, it is the customer’s responsibility to pay for the product to be re-sent to the correct address.